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Patient and Client Council in the community
The Patient and Client Council (PCC) is bringing it’s services into the community. As part of PCC Support and Connect, we aim to make access to these services even easier, by being based in community and voluntary, third sector and other community venues, across Northern Ireland. This approach is intended to help PCC reach members of the public who may not usually access its services and to help combat health inequalities through the provision of advocacy support.
Understanding that many people face challenges when accessing services and participating to inform decision–makers of the access issues they face, this approach will provide;
- trained staff at physical locations, to listen to individual’s concerns/ issues about health or social care;
- free support and advice, to help individuals find a resolution or raise concerns appropriately;
- access to resources tailored to their needs;
- support through a complaints process, which will be always be focused on ensuring the individual’s voice is heard and listened to.
“Our vision is for a Health and Social Care service actively shaped by the needs and experience of the public and we recognise that health inequalities are a significant barrier for many in our communities” said Meadhbha Monaghan, PCC Chief Executive. “By embracing partnership working, and developing our ‘network of networks’ approach, with organisations already embedded within local communities, PCC Support and Connect can provide a flexible and responsive service for the public to ensure that as many people as possible have the opportunity to access our services and have their voice heard. By prioritising inclusivity and support, this initiative aims to prevent people falling through gaps in services and promote better health outcomes.”
Members of the public are encouraged to take advantage of the service. To find a service near you, please visit https://pcc-ni.net/pcc-support/community-support-service/ or contact 0800 917 0222.
The PCC has an independent statutory remit to represent the interests of the public in Health and Social Care (HSC). HSC organisations have a duty to co-operate with the PCC. Find out more about the PCC’s work at https://pcc-ni.net/about-us/
Photo Caption: Bronte Mayo, PCC Senior Practitioner at a recent Community Support Service in Portstewart Library
Tags: PCC NEWS By PCC at 11/08/2024 Back