PCC Connect

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FREEPHONE.: 0800 917 0222

FREEPHONE: 0800 917 0222

PCC Connect

Do you have a concern about the health, or social care, you or someone you care for has received?*

The PCC can provide you with support and advice.

Contact us:

Freephone: 0800 917 0222 (Phone lines are open 9am to 4pm Monday to Friday, Excluding Bank Holidays)
Online Contact Form
Email: info@pcc-ni.net
Post: Freepost, Patient and Client Council

*Please ensure that you have consent to raise the concern on their behalf.

We have a team of trained practitioners, who after discussing your issue or concern, will do their best to assist you in finding a solution or connect you to those who can.

Our focus is on finding an early resolution to your issue. We do this through conversation, engagement and connection to the appropriate services.

Where early resolution cannot be achieved, our advocacy and support carries through to individual and group advocacy casework under PCC Support.

Helpful links:

Information on requesting your medical records, on registering with a GP and getting dental treatment is available on NI Direct.

Join our Membership Scheme!

Being a member ensures you will be kept informed of our work and what's going on within Health and Social Care. It is free and you can be involved as little or as much as you like.

Latest News

Thursday, 14 November 2024

Women encouraged to take part in NI-wide health survey

Women across Northern Ireland are being encouraged to take part in a survey focusing on their health needs and the challenges around women’s healthcare. The Women’s Health Survey for Northern Ireland, part funded by the Department of Health, is the first phase of a public listening exercise with Northern Ireland women.

Friday, 08 November 2024

Patient and Client Council in the community

The Patient and Client Council (PCC) is bringing it’s services into the community. As part of PCC Support and Connect, we aimto make access to these services even easier, by being based in community and voluntary, third sector and other community venues, across Northern Ireland.

Thursday, 17 October 2024

PCC at NICON

Representatives from our engagement platforms, membership as well as staff and council members attended the Northern Ireland Confederation for Health and Social Care Conference (NICON24).

Monday, 07 October 2024

PCC celebrates success at National Awards

The Patient and Client Council (PCC) is celebrating the success of two of its members, Norma Sparkes and Danielle O’Neill, who have won the ‘Patient Contribution’ Award at the prestigious Patient Experience Network National Awards 2024 (PENNA24).

Monday, 07 October 2024

PCC Statement: Serious Adverse Incident Process - in the media 7 October 2024

The Patient and Client Council (PCC) acknowledge the issues raised by the Northern Ireland Public Services Ombudman (NIPSO) regarding the Serious Adverse Incident (SAI) process, in response to a Southern Health and Social Care Trust Complaint and others that have been received in recent years.

Wednesday, 02 October 2024

Embracing the public as assets – the need for a strategic approach to public participation

At the PCC we welcome the Northern Ireland Executive’s Draft Programme for Government 2024–2027 commitment to a partnership approach, which reflects a developing conversation across the public policy landscape. There is a growing recognition of the need to more effectively involve the public in policy development, public sector reform and in delivering effective and safe services.

Tuesday, 17 September 2024

Supporting World Patient Safety Day

We are celebrating the World Health Organisations’ (WHO) World Patient Safety Day, 17 September 2024, by highlighting the important role engagement and advocacy play in patient safety.

Tuesday, 27 August 2024

Health Minister visits Patient and Client Council

On Tuesday 20 August, Health Minister, Mike Nesbitt visited the Patient and Client Council (PCC).

Friday, 16 August 2024

Patient Experience Network National Awards

We are delighted to announce that two of our members; Danielle and Norma, have been shortlisted in the Patient Experience Network National Awards for their outstanding contribution to our Neurology Engagement Platform work.